In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.
Terms and Conditions
Please make sure that the invoice you have been sent is correct before payment is made. Should the item(s) on the invoice sent to you not be what was agreed, you must make us aware and request a new invoice before payment. If you change your mind later in the order, you must request a revised invoice unless we have stated otherwise.
We do accept either full payment, or a 50% deposit unless otherwise stated. An appropriate invoice will be sent for payment.
When paying the deposit, please be aware that the remaining payment must be paid once we have agreed and confirmed a delivery date, but at least 24 hours before the day of delivery. (i.e. if the delivery is due on Tuesday 2nd, payment must be made before Monday 1st at 00:00.)
Cash maybe an option to pay to the driver however it does depend on which courier we use. We cannot guarantee this would be possible.
Under no circumstances can we accept the final payment to be made after the courier has delivered the item(s).
If you pay a 50% deposit on a customized item, and you refuse the delivery, the deposit will not be refunded and you will need to pay for the redelivery of the item(s).
Delivery is estimated as standard in the 5th to the 7th week from order. For instance if you order between Monday 1st January at 00.00 to Sunday 7th at 23:59, the estimated delivery would be from Monday 5th February to Sunday 23rd February.
This is an estimate unless told otherwise (i.e fast turn around). In the event of delays, please contact us to find out how soon we can get the item(s) to you.
The majority of our items are sent via a private courier or delivered ourselves. We will contact you prior to making the final booking to make sure someone is around to accept the delivery. We will also request a phone number and make sure that the postcode is correct.
If you are unavailable, we will rearrange delivery, however please understand that we cannot guarantee a certain date as the delivery would be when the courier is in your area or can arrange a route to you.
Should we not be able to contact you, we will leave the order dormant. In this case, the product maybe used for other orders at the time, therefore if after 7 days or trying to contact you, we will deliver within 14 days from your contact.
Deliveries that are arranged are ground floor only unless otherwise agreed.
When delivering ourselves, we may offer to assemble your product. This comes at a cost which will be made clear when the service is offered to you. We reserve the right to refuse to assemble items once we arrive. These circumstances can include, access not possible, previous furniture not disassembled before our arrival, etc.
Delivery dates are generally given a week in advance. However we will always be able to give at least 24 hours notice.
Returns within 14 days:
Standard items - For standard purchased items, you may request to return the item(s) within 14 days after receiving them. This includes whether the item is as described or different to what you purchase. If the item is packaged, the packaging must be unopened and the item(s) undamaged. Where packaging is not present, the item must not be damaged nor be used. i.e. Assembling items such as bed frames. This is stated in the Consumer Contracts Regulations 2014.
If items are to be returned, you must use a courier of our choice to avoid unnecessary damage and the cost will be covered by yourself and paid directly to the courier on arrival. The item must be returned within 14 days from the request to return. Once we receive the item(s) and checked for damage or assembly, we will refund the full amount paid within 14 days of receipt. If you pay for a fast turn around which we may charge to get the item to you sooner, this will not be refunded. We will only refund the basic charge if any charge was paid. This is stated in the Consumer Contracts Regulations 2014.
If the item you wish to return was purchased along side other items and there was discount applied, the discount will be deducted from the refund amount unless the discount applies to individual items.
For customized items, the Consumer Contracts Regulations 2014 does not apply. We cannot accept a return or refund even if the item(s) is unopened/undamaged/not assembled. In the event that the item(s) are different to what it states on the invoice, we will replace the item as soon as possible. We will replace within 21 days. During this time we may offer you to use the item until the new one arrives.
If you collect the item, or arrange your own courier, once the item is collected, we cannot accept a return if you change your mind. This is because you, or someone on your behalf, have seen the item and accepted it to be correct.
If you come to view our show bed or other items, the same applies as you have seen an example of what you will receive.
Faults - If you decide to return faulty items within 14 days we will cover the cost of, and arrange the return if you had the item delivered or arranged to be delivered by ourselves.
If it is a standard item, with no customization, we may offer an exchange. In this case, the courier will collect and deliver the faulty parts at the same time. This would be our decision, based on your location, and the severity of the issue.
If we choose to repair the item, it will be returned within 14 days from collection.
For customized items, we do not offer exchanges.
In the event of a fault with an item after 14 days but within 6 months from receiving them, we will decide whether a repair or return would be the best course. Time frame would depend on what the fault is however we will look to have the item repaired or replaced within 21 days.
If you collect or have a courier collect on your behalf, it is your responsibility to check the item over before leaving our premises. If there is a fault, it is your responsibility to arrange to have the item returned within 14 days of collection. From there, we will repair the item within 14 days and then you are to arrange collection from us. For collections we do not offer an exchange.
Should we receive an item that is not manufacture damage or faulty (Damage caused by yourselves), we will request you to pay for the return in the same state it arrived in or arrange collection.